ethical adventures

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Terms & Conditions

1. Booking Conditions

All bookings are made with Blue Dot Forums Pty Ltd, Trading As  “ethical adventures” (ABN: 90 687 943 371). By booking a trip with us you are deemed to have agreed to these Booking Terms + Conditions (which constitutes the entire agreement between you and us) and the booking will be accepted by us on this basis. The services to be provided are those referred to in your booking confirmation invoice.

Dates, itineraries and prices are valid as indicated on the specific webpage or marketing material.

If booking through a third party you may be required to pay a deposit for your booking. Recovery of this amount in the event of non-participation for whatever reason will be subject to the booking agents policies and may be non-recoverable. Bookings made direct to us do not require a deposit.

Acceptance of your booking will be confirmed by email and text. Please refer to your booking confirmation invoice for details regarding final payments. Payment of the balance of the trip price is due no later than immediately prior to departure on the day of trip. If this balance is not paid on or before this time we reserve the right to treat your booking as cancelled and you will be unable to participate in the tour for that day.

In order for us to confirm your travel arrangements, you must provide all requested details and the deposit (if required) at the time of booking. Necessary details include full name, age, nationality, any relevant pre-existing medical conditions (which may affect your ability to complete your travel arrangements or participate in our adventures), contact details, pickup location, food allergies and considerations.

If late for pickup we will attempt to contact you by the phone number. In the advent that you are unreachable and more than 10 minutes late it will be assumed that you are not attending and your seat will be cancelled. Any monies taken will be forfeit in this situation.

2.1 Private Charters – A non refundable 10% fee payable on booking confirmation.  All monies finalised within 14 days prior to DEPARTURE.

2.2 PUBLIC Day tours and less – Full payment at time of booking.

2.3 PUBLIC Extended tours – Full payment at time of booking.

Refunds and Cancellation

Schedule 1 – If you/ your client circumstances change and you cannot undertake the tour:

3.1    DAY TOURS OR LESS

  •  All items provided by ethical adventures and NOT third-party providers are subject to 10% penalty if cancellations occur outside of 14 days from departure.
  •  All items provided by ethical adventures and NOT third-party providers will be subject to a 50% penalty of full payment if cancelled within 14 days to 48 hours prior to departure.
  • All items provided by ethical adventures and NOT third-party providers will be subject to 100% loss of payment if cancelled within 48 hours of departure.
  • For options provided by THIRD party providers such as accommodation, cruises, shows, flights etc any refund will be according to the terms of those providers policy.  ethical adventures will pay to those providers the amounts owed where they require payment and refund the remaining amount to the guest.

3.2    MULTI DAY TOURS AND PRIVATE CHARTERS

  • All items provided by ethical adventures and NOT third-party providers will be subject to a 10% penalty if cancellations occur outside of 30 days from departure.
  •  All items provided by ethical adventures and NOT third-party providers will be subject to a 20% penalty of full payment if cancelled within 30 DAYS to 14 days prior to departure
  •  All items provided by ethical adventures and NOT third-party providers will be subject to a 50% penalty of full payment if cancelled within 14 days to 48 HOURS prior to departure.
  •  All items provided by ethical adventures and NOT third-party providers will be subject to 100% loss of payment if cancelled within 48 HOURS of departure.
  • For options provided by THIRD party providers such as accommodation, cruises, shows, flights etc any refund will be according to the terms of those providers policy.  ethical adventures will pay to those providers the amounts owed where they require payment and refund the remaining amount to the guest.

We recommend travel insurance.

Choosing to book through any means on an ethical adventures experience is done so with implied agreement of the above conditions.

3.3    CANCELLATION BY ETHICAL ADVENTURES

3.3.1         Pre Departure (tour does not depart)

a.     ethical adventures may cancel a trip due to but not limited to logistical or operational issues, insufficient sign-ups or any other cause that makes the trip unfeasible for us to operate. You will be advised as soon as possible by ethical adventures of the cancellation. If ethical adventures cannot facilitate your trip then we will endeavour to place you with another operator of our choosing which is agreeable to passengers.

b.     If we do not find an alternative for you that is acceptable to you and us you will receive a full refund of all monies received by ethical adventures via Internet transfer of funds to the source account of initial payment or cash payout. This will constitute full settlement.

c.     ethical adventures may also cancel departures if forced to do so by circumstances such as fire, cyclones, industrial action etc. or what is commonly referred to as Force Majeure (FM). In the case of FM and ethical adventures, is forced to cancel a trip we will follow the Policy above (4.1, 4.2). If you are unable to attend a tour due to FM and are forced to cancel then you will likewise be treated according to the same policy (4.1.1, 4.1.2).

3.3.2         Post Departure (tour has begun)

a.     Day Tours or shorter

It is possible that a tour will be underway which may need to end prematurely due to environmental conditions such as flooding or severe storms. In such cases there is no refund issued with the exception of any third party activities which may offer a refund under such circumstances.

b.     Multi Day and Extended touring

In the event that ethical adventures cancels at some point during a mutli day touring program prior to its completion then fees associated with the outstanding elements to be delivered by ethical adventures (not third party inclusions) will be refunded.  Any Third Party Refund will be in accordance with the conditions of sale that those Third Party Suppliers have. 

ethical adventures relies on your feedback to ensure that all aspects of our adventures are to the highest standard and to help us achieve our goals, leaving you more than satisfied. For this reason, we encourage you to contact us via our email address and/or leave comments on our social media sites. Included in this are FACEBOOK, TRIP ADVISOR and LINKEDIN. Our choice to use online forms rather than paper forms reflects our commitment to maintaining a minimalistic paper use business.

If we do not find an alternative for you that is acceptable to you and us you will receive a full refund performed via internet transfer of funds to the source account of initial payment or cash payout. This amount will include any reservations monies paid to third parties such as Booking Agents and transaction fees paid by you for your tour with ethical adventures. This will constitute full settlement.

We may also cancel departures if forced to do so by circumstances such as fire, cyclones, industrial action etc. or what is commonly referred to as Force Majeure (FM). In the case of FM and ethical adventures, is forced to cancel a trip we will follow the Policy above. If you are unable to attend a tour due to FM and are forced to cancel then you will likewise be treated according to the same policy.

Our prices are based on Australian Dollars at the time of booking confirmation. All payments are to be made in Australian Dollars. They do include GST.

We accept credit cards directly and on our website booking window. Both incur a credit card fee of 2.9%. Bank Transfer is also an option to be done prior to the tour being undertaken. Bank details will be provided on request at time of confirmation the booking.

6.1  To join ethical adventures PUBLIC tours guests are required to be able to without aid walk up a flight of stairs and down again without difficulty.  This includes but not limited to the use of walking sticks & frames.   This level has been determined to be indicative of the minimum level of strength, flexibility, balance and stamina that allows for safe participation of ALL guests on ethical adventures PUBLIC experiences.

6.2  Guests who demonstrably do not meet the required level are advised to seek a PRIVATE tour option.

6.3  Guests who present for an experience who demonstrably do not meet the mobility criteria may be refused service.  No refund will be forthcoming in such circumstances

All travellers under the age of 18 must be accompanied by an adult who is responsible for the child’s behaviour whilst on tour. Children under 8 years of age are not suitable for our open set tours and as such will not be accepted for any set tour. When booking a charter tour it is possible in some circumstances to accommodate children under the age of 8 years old. This can be discussed at time of booking.

There is no upper limit for our adventures however due to the nature of the terrain and weather conditions we reserve the right to refuse on the day any passenger who we deem unable to fully and safely participate in that tours activities. In this case, the passenger will be subject to Refund Policy (Schedule 3). 

There are no age restrictions associated with Chartered Tours however fitness and flexibility levels, outlined above still apply.

Travel insurance is highly recommended. Your travel insurance should cover against (not limited to) tour cancelation costs, personal accident, death, medical expenses and emergency repatriation with a recommended minimum coverage of AUS $200,000 for each of the heads of cover. Insurance for missing departure times for cruises is also recommended.

Due to the nature of the environment and location of our adventures we may be required to alter the itinerary as previously represented with little or no prior notice being given to you. We will however attempt to inform you prior to departure as soon as is reasonably possible and offer to reschedule you on another trip or refund your payment if the changes are not to your liking.

We also reserve the right to alter the itinerary on any tour if in our view a better experience would be achieved by doing so.

We reserve the right to change an itinerary after departure due to local circumstances or events outside of our control.

Our adventures generally occur in remote, ecological important and culturally sensitive environments. For these reason and more all participants must act in accordance with local law and within the acceptable bounds of local customs whilst maintaining safety of all participants. Your guide will have final say on all matters likely to affect the safety or well-being of any person participating in the trip or the integrity of the locality. If you fail to comply with a decision made by your guide, or interfere with the well-being of the group, the group leader may order you to leave the trip immediately, with no right of refund.

You acknowledge that the nature of the trip is adventurous and participation involves a degree of personal risk. You will be visiting places where the fauna, flora and geographical attributes present dangers and physical challenges greater than those present in our daily lives. However it is also your own responsibility to acquaint yourself with all possible relevant travel information and safety related information which will help you on your adventure with us. You acknowledge that your decision to travel is made in light of consideration of this information and you accept that you assume the personal risks attendant upon such travel.

We may contract with a network of companies, government agencies and individuals to assist in the running of our trips as agent for these third parties. We are not responsible for the acts and omissions of these third parties.

To the fullest extent permitted by law:

  • any liability for any loss, death, injury or damage which you may suffer (directly or indirectly) in connection with or arising out of your participation in a trip, or any breach of the Booking Conditions, is excluded;
  • you release us and our officers, employees, agents and representatives from any liability and expressly waive any claims you may have against us arising out of or in connection with your participation in a trip; and
  • any condition or warranty which would otherwise be implied by law into these Booking Conditions (Implied Warranty), is excluded.
  • To the extent an Implied Warranty cannot be excluded, our liability in respect of the Implied Warranty is limited to (in our absolute discretion) the provision of a similar trip to an equivalent value; or
  • a refund of the total amount received by us from you in connection with your booking. Any claim by you is excluded to the extent that it is for indirect or consequential loss, loss of profits or economic loss, however it arises, or for indirect, special, punitive or exemplary damages.

Any optional activities or features undertaken during the course of a tour with ethical adventures provided by THIRD PARTIES are not included in this contract. Although these may have been undertaken during our tour timeframe and via assistance from your guide you accept that any assistance given by your guide in arranging optional activities does not render ethical adventures liable for them.

We here at ethical adventures have made every effort to ensure that the content of this site is correct. However we cannot guarantee that we have not made mistakes so please bear that in mind as you scroll through the pages. We appologise for this and welcome your input to correct our oversight. By using this site, you acknowledge and accept that there may be errors in content and all information is provided for your interest only such that to the fullest extent permitted by law, ethical adventures and its employees will not be held responsible or liable for any loss, damage or other problems arising from use of, or inability to use, this site. Likewise links to third party sites are provided for your (the user) convenience.

By using this site, you acknowledge and accept that there may be errors in content and all information is provided for your interest only such that to the fullest extent permitted by law, ethical adventures and its employees will not be held responsible or liable for any loss, damage or other problems arising from use of, or inability to use, this site. Likewise links to third party sites are provided for your (the user) convenience.

Although ethical adventures may have found these sites useful, reliable and trustworthy for our own purposes we cannot and do not endorse them, their policies, procedures, content or services. We take no responsibility for those sites linked to Ethical Adventure NT pages or your transactions with them. The use of this website and these terms are subject to the laws of Australia and the jurisdiction of the Australian courts.

ethical adventures relies on your feedback to ensure that all aspects of our adventures are to the highest standard, achieve our goals which is to leave you more than satisfied. For this reason feedback forms are provided and encouraged to be completed by you so that we can address any issues, improve our products and take heart from your satisfied words.

Where a complaint has been lodged then ethical adventures NT will investigate the cause and seek to remedy the situation. In such cases you (the plaintiff) will be contacted to be informed of changes or the outcome of the complaint.

In the event that any Term or Condition contained in these Booking Conditions is unenforceable or void by operation of law or as being against public policy or for any other reason then such Term or Condition shall be deemed to be severed from this contract or amended accordingly only to such extent necessary to allow all remaining terms and conditions to survive and continue as binding.

a. By participating in our Adventures you consent to ethical adventures using images of you taken during the trip for advertising and promotional purposes in any medium we choose. You grant us a perpetual, royalty-free, worldwide, irrevocable licence to use such images for publicity and promotional purposes.

b. If at the time of booking the trip you wish to void the consent given in 17(a) you will be required to state this in an email clearly stating ‘I do not give permission to use my image for any marketing material associated with ethical adventures NT’ at the time of booking. No exceptions.

Any personal information given to ethical adventures will remain private.

Any personal information gathered will never be sold to any third party for any reason. ethical adventures only collects personal information from visitors in order to process requests initiated by that person or their representative in order to perform a booking, payment or feedback. We may provide your details to our agents in order to facilitate your requested services from us.

Once your transaction with ethical adventures is completed you can request your personal details be deleted from our records. You may be contacted by ethical adventures in the future in regards to its activities. If you do not wish this to occur clearly state ‘ I do not wish to be contacted by ethical adventures NT in the future’ and we will delete your details from our records and only respond to your communications.

You may be contacted by ethical adventures in the future in regards to its activities. If you do not wish this to occur clearly state ‘ I do not wish to be contacted by ethical adventures in the future’ and we will delete your details from our records and only respond to your communications.

The laws of the Northern Territory, Australia govern these Booking conditions and any disputes in connection with a trip or these Booking Conditions must be initiated in the courts of the Northern Territory, Australia.

ethical adventures, 11 Harcus Court, Malak, 0812 NT, AUSTRALIA

90 687 943 371

TERMS & CONDITIONS PDF

Disclaimer

PARTICIPATION IN TOURS OPERATED BY ETHICAL ADVENTURES

Tour Company Name: ethical adventures

Location: Northern Territory, Australia

ethical adventures provides guided tours and outdoor experiences across the Northern Territory. By participating in any of our tours, you acknowledge and accept the following:

1. General Risks

Our tours may involve physical activity and travel through remote or rugged areas, often in harsh environmental conditions. While all reasonable care is taken to ensure your safety, participation is at your own risk. Risks may include (but are not limited to): injury, illness, dehydration, fatigue, exposure to extreme weather, interactions with wildlife, uneven terrain, or delays due to unforeseen circumstances.

Participants are responsible for ensuring they are physically fit and capable of participating in the tour activities. If you have any medical conditions, allergies, or mobility concerns, you must inform us prior to the tour. ethical adventures reserves the right to refuse participation if a guide reasonably believes a person may be at risk or affect the safety of others.

Some tours may take place in remote areas where access to medical assistance, phone reception, and facilities may be limited. Participants should come prepared and accept the risks associated with limited emergency services.

Minors under the age of 18 must be accompanied by a parent or guardian unless otherwise agreed upon. It is the responsibility of the supervising adult to ensure the child’s safety throughout the tour.

The Northern Territory is home to diverse and sometimes dangerous wildlife, including crocodiles, snakes, and insects. While your guide will provide safety information and precautions, encounters with wildlife are possible and form part of the natural experience. Participants are expected to follow all instructions given by their guide.

Weather and natural conditions in the Northern Territory can change rapidly. Extreme heat, storms, flooding, or other weather events may cause changes to the tour schedule. ethical adventures reserves the right to modify, shorten, or cancel any tour in the interest of safety.

Photos and videos may be taken during the tour for promotional use. If you do not wish to appear in marketing materials, please notify your guide prior to the tour.

ethical adventures accepts no responsibility for loss, theft, or damage to personal belongings during the tour. We recommend keeping valuables to a minimum.

By booking or participating in a tour with ethical adventures, you acknowledge that you have read and understood this disclaimer. You accept the risks involved and agree to follow the instructions of tour staff at all times.